WHY WOULDN’T I JUST HIRE A FULL-TIME DESIGNER?

Good question! Hiring a senior-level designer can cost over $100,000 annually (plus benefits), and you may not always have enough work to justify their time. With our subscription, you only pay for the time you’re actively using our services. It’s flexible, efficient, and cost-effective.

​

IS THERE A LIMIT TO HOW MANY REQUESTS I CAN HAVE?

Nope! You can add as many design requests as you’d like to your Trello queue. We’ll process them one at a time (Standard Plan) or two at a time (Premium Plan) and deliver them as they’re completed.

​

HOW FAST WILL I RECEIVE MY DESIGNS?

Most requests are completed within 48 hours on average. Larger or more complex projects, such as branding packages, may take up to 3-5 business days with 48 hour updates.

​

WHAT WILL I RECEIVE IN 48 HOURS?

Typical requests delivered in 48 hours include:

• Social media graphic.

• Marketing collateral designs.

• Flyer or event graphics.

• Copywriting requests

​

For larger requests, like branding packages, we’ll send parts of the deliverable every 24-48 hours until the request is complete.

​

WHO WILL I WORK WITH?

You’ll work directly with TNA’s in-house design team, ensuring you receive top-tier designs and personalized attention for every project.

​

HOW DOES THE PAUSE FEATURE WORK?

We understand you might not always have a steady stream of work. The pause feature lets you stop your workload at any time. When you’re ready to resume, simply pick up where you left off—no wasted time.

​

HOW DO YOU HANDLE LARGER REQUESTS?

Larger requests, like branding packages or websites, are broken into manageable parts or phases. You’ll receive portions of the deliverables or updates every 24-48 hours until the request is fully completed.

​

HOW DOes BRAND identity design WORK?

Branding packages are completed in structured phases, and you can choose to move at your own pace—whether that’s with one pipeline (Standard Plan) or two pipelines (Premium Plan).

​

The process includes:

• Phase 1: Discovery & development process, including questionnaires and mood boards.

• Phase 2: Brand identity concept & design (colors, typography, logosuite).

• Phase 3: Brand manual and final deliverables.

• Phase 4: Content & collaterals (Optional)

​​

Brand Identity design on average can typically take 8-12 weeks for the Standard Membership and 4-8 with a Premium Membership, while Brand Strategy take 4-8 weeks with a Standard Membership and 4 weeks with a Premium Membership. All assets are delivered in phases, as long as your subscription is active. Learn now on our Branding page under the Our Work tab. 

​

WHAT ABOUT BUILDING A BRAND STRATEGY?

Our Brand Strategy are also completed in structured phases and follow a similar process to a brand identity. This includes development which is a series of intake questionnaires, a concept deck outlining your strategy, and revisions to fine-tune the final plan. A brand strategy on average can typically can take 4-6 weeks and are ideal for clients who need a strong foundation for their branding efforts. Learn now on our Branding page under the Our Work tab. 

​

WHAT PROGRAMS DO YOU USE TO DESIGN?

We primarily use Adobe Creative Suite, Procreate, and Trello for our workflow.

​

HOW DO I REQUEST DESIGNS?

All requests, revisions, and feedback must be submitted through Trello. You can attach files, share links (Google Drive, Dropbox), or even record a Loom video to explain your needs. If it can be shared in Trello, it works for us!

​

DO I NEED TO USE TRELLO FOR THIS SERVICE?

Yes, Trello is a requirement for our service. It serves as the central hub for all project management. All requests, revisions, approvals, and updates are managed exclusively through Trello to ensure seamless communication and organization.

​

WHAT IF I DON’T LIKE THE DESIGN?

No worries! We provide unlimited revisions. We’ll refine your design until you’re 100% satisfied.

​

IS THERE ANY DESIGN WORK YOU DON’T COVER UNDER THESE PLANS?

​

Yes. Currently, we do not cover under subscription memberships:

​

• 3D modeling.

• App development and design.

• Website development & design.

• Stop motion animation.

• Production design.

​​

(Contact TNA to inquire about our other services & rates for video material, production, or other large scale projects.)

​

WHAT IF I ONLY HAVE A SINGLE REQUEST?

That’s fine! You can complete your single request, pause your workload, and return when you’re ready for more.

​

ARE THERE REFUNDS IF I DON’T LIKE THE SERVICE?

No. Due to the time-intensive nature of our work, we do not offer refunds.

​

​