WHY WOULDN’T I JUST HIRE A FULL-TIME DESIGNER?

Good question! Hiring a senior-level designer can cost over $100,000 annually (plus benefits), and you may not always have enough work to justify their time. With our subscription, you only pay for the time you’re actively using our services. It’s flexible, efficient, and cost-effective.

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IS THERE A LIMIT TO HOW MANY REQUESTS I CAN HAVE?

Nope! You can add as many design requests as you’d like to your Trello queue. We’ll process them one at a time (Standard Plan) or two at a time (Premium Plan) and deliver them as they’re completed.

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HOW FAST WILL I RECEIVE MY DESIGNS?

Most requests are completed within 48 hours on average. Larger or more complex projects, such as branding packages, may take up to 3-5 business days with 48 hour updates.

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WHAT WILL I RECEIVE IN 48 HOURS?

Typical requests delivered in 48 hours include:

• Social media graphic.

• Marketing collateral designs.

• Flyer or event graphics.

• Copywriting requests

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For larger requests, like branding packages, we’ll send parts of the deliverable every 24-48 hours until the request is complete.

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WHO WILL I WORK WITH?

You’ll work directly with TNA’s in-house design team, ensuring you receive top-tier designs and personalized attention for every project.

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HOW DOES THE PAUSE FEATURE WORK?

We understand you might not always have a steady stream of work. The pause feature lets you stop your workload at any time. When you’re ready to resume, simply pick up where you left off—no wasted time.

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HOW DO YOU HANDLE LARGER REQUESTS?

Larger requests, like branding packages or websites, are broken into manageable parts or phases. You’ll receive portions of the deliverables or updates every 24-48 hours until the request is fully completed.

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HOW DOes BRAND identity design WORK?

Branding packages are completed in structured phases, and you can choose to move at your own pace—whether that’s with one pipeline (Standard Plan) or two pipelines (Premium Plan). Learn more about how TNA's branding on subscription works.

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The process includes:

• Phase 1: Discovery & development process, including questionnaires and mood boards.

• Phase 2: Brand identity concept & design (colors, typography, logosuite).

• Phase 3: Brand manual and final deliverables.

• Phase 4: Content & collaterals (Optional)

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Brand Identity design on average can typically take 8-12 weeks for the Standard Membership and 4-8 with a Premium Membership, while Brand Strategy take 4-8 weeks with a Standard Membership and 4 weeks with a Premium Membership. All assets are delivered in phases, as long as your subscription is active. Learn now on our Branding page under the Our Work tab. 

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WHAT ABOUT BUILDING A BRAND STRATEGY?

Our Brand Strategy are also completed in structured phases and follow a similar process to a brand identity. This includes development which is a series of intake questionnaires, a concept deck outlining your strategy, and revisions to fine-tune the final plan. A brand strategy on average can typically can take 4-6 weeks and are ideal for clients who need a strong foundation for their branding efforts. Learn now on our Branding page under the Our Work tab. 

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WHAT PROGRAMS DO YOU USE TO DESIGN?

We primarily use Adobe Creative Suite, Procreate, and Trello for our workflow.

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HOW DO I REQUEST DESIGNS?

All requests, revisions, and feedback must be submitted through Trello. You can attach files, share links (Google Drive, Dropbox), or even record a Loom video to explain your needs. If it can be shared in Trello, it works for us!

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DO I NEED TO USE TRELLO FOR THIS SERVICE?

Yes, Trello is a requirement for our service. It serves as the central hub for all project management. All requests, revisions, approvals, and updates are managed exclusively through Trello to ensure seamless communication and organization.

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WHAT IF I DON’T LIKE THE DESIGN?

No worries! We provide unlimited revisions. We’ll refine your design until you’re 100% satisfied.

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IS THERE ANY DESIGN WORK YOU DON’T COVER UNDER THESE PLANS?

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Yes. Currently, we do not cover under subscription memberships:

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• 3D modeling.

• App development and design. 

• Stop motion animation.

• Large video Production design. 

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(Contact TNA to inquire about our other services & rates for video material, production projects, or other large scale projects. We would love to chat about it!)

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WHAT IF I ONLY HAVE A SINGLE REQUEST?

That’s fine! You can complete your single request, pause your workload, and return when you’re ready for more.

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ARE THERE REFUNDS IF I DON’T LIKE THE SERVICE?

No. Due to the time-intensive nature of our work, we do not offer refunds.

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What kind of websites does TNA design?

We exclusively design on Wix Standard & Wix Studio, which allows for sleek, modern designs without the need for complex coding. Our websites are built to look great, function effortlessly for our clients, and maintain a strong brand identity, but we do not handle complex development-heavy websites on subscription. 

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What We Offer:

✅ Custom-designed Wix Studio and Wix Standard websites
✅ Brand-aligned aesthetics
✅ Up to 5 essential pages (Landing Page, About, Services, Portfolio, Contact, etc.)
✅ Mobile-friendly, responsive design
✅ Basic SEO setup

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What We Don’t Offer:

❌ E-commerce & membership sites
❌ Custom coding or advanced backend development
❌ Third-party platform integrations beyond Wix's native features
❌ Ongoing maintenance after final delivery (unless added as a separate service)

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How many pages are included in the website design?

We create up to 5 essential pages, which typically include:

• Landing Page (Home)

• About / Contact

• Portfolio or Work Showcase

• Services or Offerings 

• Blog

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If you need additional pages, we can discuss them on a case-by-case basis.

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Do you offer e-commerce or custom development?

No, we do not build e-commerce websites, membership sites, or custom-coded websites. We focus strictly on brand-driven, visual-first websites that establish a strong online presence.

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Will my website be mobile-friendly?

Yes, all of our Wix Studio designs are fully responsive, ensuring a seamless experience on mobile, tablet, and desktop.

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Does TNA handle website maintenance after launch?

Yes, as long as you are subscribed to one of our DesignFlow memberships, we will continue to maintain, update, and refine your website as needed. This includes design tweaks, content updates, and minor revisions to keep your site aligned with your brand. If you ever decide to pause or cancel your membership, we will hand over full access along with instructions so you can manage the website independently. If you need ongoing maintenance afterward, we can discuss it as a separate service. 

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Do you offer SEO for websites?

We provide basic SEO setup, including meta descriptions, keywords, and mobile optimization. However, advanced SEO strategies and ongoing optimization are not included.

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How long does it take to complete a website?

A typical 5-page website takes about 4-6 weeks from design to completion, depending on revisions and how quickly we receive all required content.

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What do I need to provide for my website design?

To ensure a smooth process, you’ll need to provide:

• Branding elements (logos, color palettes, fonts, etc.)

• Written content for each page (or we can assist with copywriting)

• High-quality images (brand photos, product images, etc.)

• Links or references to websites you like for inspiration

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What is included in your Social Media Management services?

Our Social Media Management services are designed to maintain and grow your brand’s presence online while ensuring content stays visually aligned with your branding. We offer two levels:

• Level 1 – $1,000/month

  • 3 post per week (graphic + caption)

  • 1 story version per post

  • Professional copywriting for each post

  • Basic content strategy & scheduling

  • Trello-based project management

  • No engagement management (DMs, comments, ads not included)

• Level 2 – $2,500/month

  • Up to 5 posts per week (graphics + captions)

  • Daily stories (custom versions for each post)

  • Professional copywriting for all posts & stories

  • Community engagement (DM responses, comment moderation)

  • Ad creation & management (basic ad campaigns, setup & execution)

  • Content strategy & scheduling

  • Trello-based project management

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Do I need to be on a DesignFlow subscription to have Social Media Management?

Yes. Social Media Management requires an active DesignFlow subscription because our team creates custom content for your brand. Since branding and marketing go hand in hand, we need to be actively designing graphics, assets, and advertising materials to keep your brand presence strong.

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If your DesignFlow subscription is paused, your Social Media Management will also be paused, as we won’t be able to create the necessary content to maintain consistency across your platforms.

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How do you manage social media posts and approvals?

We use Trello for project management, where we organize and track your content calendar. You’ll be able to:

• View upcoming posts

• Provide feedback and approve content before it’s scheduled

• Track all social media design requests in one place

Once approved, we handle scheduling and publishing for you.

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Can you manage DMs and comments?

For Level 1 Social Media Management ($1,000/month), engagement management is NOT included—we focus on content creation and scheduling. However, with Level 2 ($2,500/month), we handle DM responses, comment moderation, and community interaction to help build relationships with your audience.

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Do you run paid ads as part of Social Media Management?

Basic ad creation, setup, and execution are included only in Level 2 ($2,500/month). We will:

• Design graphics for ads

• Write compelling ad copy

• Set up and launch campaigns

If you need comprehensive ad strategy and audience targeting, we recommend working with an ad specialist or marketing agency.

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Can I provide my own photos and videos for posts?

Absolutely! If you have brand photos, videos, or user-generated content, you can upload them to Trello, and we’ll integrate them into your content strategy. If you need branded graphics, illustrations, or text-based content, we’ll create them as part of your DesignFlow subscription. 

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How do you develop the content strategy?

We create a custom content strategy based on your brand identity, audience, and goals. This includes:

• Identifying your brand voice & messaging

• Planning aesthetic and visual themes

• Aligning with seasonal promotions or campaigns

• Creating content pillars that balance brand storytelling, promotions, and engagement

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If you have an in-house team managing marketing, we can collaborate to align our designs with your existing strategy.

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Can I pause or cancel my Social Media Management subscription?

Yes! Since it’s a monthly subscription, you can pause or cancel at any time—but keep in mind that pausing DesignFlow also pauses Social Media Management, as we need active design work to maintain content creation.

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How do I get started?

Getting started with TNA is simple. Once you subscribe to a DesignFlow membership, we will set up your Trello board within 24-48 hours and send you access via email.

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From there, the next step is to:

1. Fill out the applicable questionnaires to provide details about your project, branding, logo designs, print materials, or any other design needs. This helps us understand exactly what we’re working on and what your expectations are.

2. Upload any relevant assets – If you have existing branding materials, logos, style guides, or references, you can add them to Trello or share a Dropbox link with us.

3. Outline your project requests – Whether it’s a logo design, website updates, or marketing collateral, you’ll submit your requests directly through Trello.

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From there, we get to work, ensuring your designs align with your vision and brand identity. If you have any questions along the way, we’ll be right there in Trello to assist.

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